Terms and Conditions

If you need any assistance or have any concerns, please let us know and we will do our best to help!

You can email us at info@yearsyoung.it

Or phone us at: +39 344 230 7911 (English and Italian speaking)

Our headquarters is located in Ferrara. Our business, Years Young di Ludwika Dovigo, is a ditta individuale registered with the Ferrara Chambers of Commerce with the following reference code REA FE-216670 and has VAT number IT01994140380.

The company address is:
Years Young di Ludwika Dovigo
Via Borgo dei Leoni, 126
44121 Ferrara, Italy

At Years Young we are responsible for the purchases you make from us, including the delivery of the products or related services. We are responsible for customer service and dispute resolution in accordance with the terms applicable to the transaction (these terms and conditions).

During checkout you will enter the shipment address and you will see the shipping costs for your destination. We keep the great majority of our products in stock in our warehouse, ready for quick dispatch. If an item requires more time to ship, the number of days until we can ship it is indicated on the product page, in the shopping cart, and in your order confirmation. This is mostly regarding the hand made products, done on demand. We ship orders received by 12.00 noon (CEST – Italian time) the same day, provided they were available for immediate dispatch and the payment has cleared.
We ship orders via express courier. Once your order has been dispatched, it will arrive within 2 working days (48 hours) within Italy, or 3-5 working days for most countries in Europe.

At the moment, we don’t ship outside Europe.

For countries within the European Union, the prices shown on the site www.yearsyoung.it include VAT, and exclude the cost of delivery.

We keep the majority of our products in stock in our warehouse in Ferrara, Italy. In some cases the product will need to be ordered from the manufacturer especially – this refers to hand made products. If you can’t find a product that you would like to buy, or a size or colour is missing, please write to us at info@yearsyoung.it and we will do our best to obtain the product you need.

As soon as you place your order you will receive by email a receipt showing the total cost of your order. We will also include a printed copy of your receipt inside your package – unless you have indicated it is a gift (in which case we leave it out).

Any complaints should be sent to us at info@yearsyoung.it and we will do our best to resolve them as speedily as possible.

Photographs, banners, product descriptions and other text on Years (www.yearsyoung.it) are protected by international copyright and cannot be used without our express authorisation.

Photographs, banners, product descriptions and other text on Years Young’s websites (English and Italian) are protected by international copyright and cannot be used without our express authorisation.

You can read our Privacy Policy here.

We hope that you’re pleased with any purchase you’ve made on Years Young. However, if there’s something you’re not happy with, ensure you get in touch with us so we can address it.

Any dispute relating to the application, implementation, interpretation or violation of the purchase contract online via www.yearsyoung.it is subject to Italian law. In any dispute between the customer and Years Young, the customer is entitled to use the conciliation service governed by the rules of the Conciliation Service of the Chamber of Commerce of Ferrara.